Volume 9 Number 1, 2019

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Methodologies to Develop an Integral Proposal That Calculates Impairment of Accounts Receivable with an Approach to Expected Losses

(Aracely Sánchez-Serna, Elmer Adrián Camacho-Zabala and Nicolás Martínez-Pineda, Page 1-17)

Our aim is to introduce a set of approaches and methodologies, which should be taken into account when considering criteria for the creation of a model, that allow the development of an impairment model of accounts receivable with the expected-losses approach. To create these, the literature we reviewed addressed the characteristics of the methodologies and identifying its variables, ensuing an application of these variables in a model applicable to companies of the tertiary sector, and that can be chosen according to their needs. By integrating the traditional and modern approach and the internal and external variables it was found that this gave validity to the complete model. Likewise, we concluded that by applying complimentary theories like Poisson’s, Markov’s and Montercarlo’s, this model can be improved.

Human Development and Poverty Reduction Through Economic Growth

 (Arie Frits Kawulur,  Tinneke Evie Meggy Sumual, Hisky Kawulur and Andress Hamenda, page 19-31)

This research aims to know the direct and indirect influence of education budget and health budget to economic growth and poverty reduction in North Sulawesi. The research method used quantitative descriptive by using documenter data. Data analysis technique is using path analysis and Focus Group Discussion (FGD). The results showed that education budget did not significantly influence to economic growth, but health budget had the significant influence on economic growth in North Sulawesi Province. Another result showed that education budget did not influence to poverty reduction through economic growth, but on the other hand health budget had the significant influence on poverty reduction through economic growth in North Sulawesi province. The Result of FGD exhibited that the creation of new entrepreneurs, the increase of the quality of graduates of schools and universities, the increase of the quality of health, and the movement of people's economy and MSMEs (Micro, Small and Medium Enterprises) are required.

Sustainable Port KPIs Assessment: A case study of the eastern economic corridor in Thailand

(Thanyaphat Muangpan, Kamonchanok Suthiwartnarueput, Page 33-45)

Port sustainability is a major challenge worldwide. The Eastern Economic Corridor (EEC) of Thailand port needs to develop their KPIs in sustainable issues.  Even though, sustainable port KPIs have been studied broadly for some years ago. Only a few of them have ever studied the implementation of these KPIs in port. This paper, therefore, aims to evaluate the implementation of port sustainability KPIs. All international port terminals in the EEC have been investigated as a case study. Binary survey questionnaire was used to collect data and descriptive statistics percentages are employed to analyze the implementation of sustainable port KPIs assessment. The findings show that sustainable port KPIs are implemented slightly different, based on the nature of the port namely, container port, non-container port and multi-purpose port. For the non-container ports, it is found that the critical KPI implemented the critical KPI group (KPI group 1 and group 2) show the highest percentage of the implementation currently use. For multi-purpose port and container port, this is found that the current KPI used are the preferable KPI group (KPI group 3 and group 4) which represent much less percentage of the implementation than in the first two groups.

Effect of Micro and Macro Economic Factors on the Financial Health of General Insurance Companies in Indonesia

 (Toto Sugiharto, Novita Sulistiowati and Rina Nofiyanti, page 47-65)

The objective of the study is to analyze the effect of macro and micro economic factors on the financial health of general insurance companies in Indonesia. Macroeconomic factors include economic growth rate, inflation rate, and interest rate; microeconomic factors include company size, investment performance, loss ratio, and current ratio. Financial health is represented by risk-based capital. Automatic linear modeling was performed to test the proposed hypotheses. It is revealed that the financial health of general insurance companies is significantly influenced by, respectively, current ratio, reference interest rate, inflation rate, and company size in different directions and magnitudes.

Do Financial Technology Startups Disrupt Business and Performance of Financial Institutions in Indonesia?

 (Arif Singapurwoko, page 67-81)

This study aims to investigate disruptive influences of financial technology startups on Indonesian financial institutions registered in Indonesia Stock Exchange and Financial Service Authority. The disruption is in the form of loan distribution and profits gained by financial institutions’ business. This study involved rural banks, commercial banks, and multi-finance institutions which principally run peer-to-peer lending business. Loan distribution was assessed by net loan to assets while profit was assessed by return on assets. This study employed paired sample t-test to examine if net loans to assets and return on assets received differences before and after financial technology startups emerged. The study reveals that financial technology startups disrupt financial institutions’ business and performance because their total of net loans to assets and total of return on assets decrease. However, this condition only occurs in rural banks and multi-finance institutions. Business threat of financial technology startups does not occur in commercial banks.

HRM system variables and their influence on the Ecuadorian organizations

 (Reyner Pérez-Campdesuñer, Margarita de Miguel-Guzmán, Gelmar García-Vidal, Alexander Sánchez-Rodríguez, Rodobaldo Martínez-   Vivar, page 83-98)

The human resources management is a complex process that must be developed by any organization that aspires to achieve its goals satisfactorily, considering a set of variables with whose interrelationship the achievement of these organizational results is guaranteed. Several studies have been developed that aim to identify the extent to which the variables contained in human resources management condition or determine the level of performance of the organization, this particular study has as objective to establish, through a confirmatory factor analysis and a model of structural equations, the degree of incidence of the variables contemplated in this management system on the overall indicators of the company studied. The results, obtained through an explanatory research in Ecuadorian organizations, show the high incidence of training and employee motivation processes in the behavior of the organizational results indexes and, to a lesser extent, the planning, work organization and performance assessment processes.

Service Quality Effect on Loyalty Customer with Customer Satisfaction as an Intervening Variable

 (Bob Foster, page 99-112)

Bank Rakyat Indonesia (BRI) is one of the largest banks and has the highest number of customers in its class. However, BRI is not ranked first in the Top Brand Index. This is very influential on customer satisfaction. To create customer satisfaction, the services offered must be of high quality, and try to minimize customer dissatisfaction. This study aims to analyze the effect of service quality that affects customer royalty, with customer satisfaction as an intervening variable. This research was conducted using primary data, which is obtained by distributing questionnaires to customers. The sampling technique used was non-probability sampling with an accidental random technique, and the software used was SPSS Version 24.0. The technique used is quantitative analysis, with path analysis methods. The results show that service quality influences customer loyalty, customer satisfaction has a significant impact on customer loyalty, and service quality has an impact on customer satisfaction.

Brand Aesthetics of Ponlait Dairy Product on Consumer Purchase Decisions in Pondicherry

 (M. Prabhu, Nabaz Nawzad Abdullah and Robinson Paulmony, page 113-131)

In the globalized market scenario product designs and aesthetics are increasingly being used as factors that can differentiate products from their competitors. The main objectives of the study is to examine the brand aesthetic visual elements especially logo, labeling and color of Ponlait dairy product that is the most appealing to customers towards which they are attracted while purchasing the product. By using questionnaires the researchers collected data from 250 respondents and applied simple random sampling method to collect the data. By using Chi-Square analysis, the result shows that there are few associations between the demographic variables like age, gender, financial family status and employment on the cluster variables like labeling and color but not in logo. Overall the result illustrates that among the brand aesthetic visual elements in Ponlait diary product, labeling attracts more people than other two variables like color and logo.

Life Satisfaction and Personality Traits of Investors

 (Zandri Dickason, Susara Johanna Ferreira, Tlotlego Evodia Mankuroane, page 133-143)

In the globalized market scenario product designs and aesthetics are increasingly being used as factors that can differentiate products from their competitors. The main objectives of the study is to examine the brand aesthetic visual elements especially logo, labeling and color of Ponlait dairy product that is the most appealing to customers towards which they are attracted while purchasing the product. By using questionnaires the researchers collected data from 250 respondents and applied simple random sampling method to collect the data. By using Chi-Square analysis, the result shows that there are few associations between the demographic variables like age, gender, financial family status and employment on the cluster variables like labeling and color but not in logo. Overall the result illustrates that among the brand aesthetic visual elements in Ponlait diary product, labeling attracts more people than other two variables like color and logo.